

But people are polite to your face. On the internet there’s no face, so that goes away.
I think part of that comes from empathy, though obviously part also comes from fear of confrontation and habit. It all adds up to offline interactions being far less hostile than on the Internet because they’re not face-to-face.
This is also known as Internet Fuckwad Theory.
They’re nasty pieces of shit when they don’t have to look at the person they’re hurting or putting in danger, but that only supports my theory. There’s an empathy disconnect that’s created when there isn’t a human face or voice immediately in front of them. Once they aren’t in danger of an in-person interaction all the venom comes out. Online, that’s basically all of our interactions.
I should point out the phenomenon where a minority in a community will magically become “one of the good ones” so that the bigots can continue hating minorities while empathizing with their neighbor. This is also becoming less common as we grow more isolated from each other and everyone moves online, destroying the potential for that face-to-face interaction.