Alt account of poVoq@slrpnk.net here.

Our instance is currently down and I can’t get remote access to the servers. It appears that there might have been a hardware failure of the main firewall, which is the one thing I can’t work around remotely.

I am still trying a few things, but I am not very optimistic that I can get access.

The really unfortunate part is that just now I am on one of my rare work deployments abroad, so I also can’t access it physically during the next few weeks and my usual back up that could restart it is not available either.

As something like that never happened in 3 years operating the servers, I thought I can risk it, but murphy’s law seems inescapable 😓

I will try to keep you posted here on any updates, but probably there will not be much I can do for a while. Really bad timing 😥

Edit: we might use this “opportunity” to migrate the instance to Piefed, which has been an idea for quite some time now. I will keep you posted on that.

  • Kris@feddit.orgOPEnglish
    1·
    4 hours ago

    Regarding the price and all that, maybe that is an interesting discussion to have with the slrpnk.net community? And it would also be good to let slrpnk.net users know how the instance is being ran, what hardware, where, etc, so users can be an educated decision on whether they want to see an instance or not? Maybe providing that info on the sidebar would be nice?

    We have been very transparent about that and documented that in the wiki which is linked in the sidebar. But it seems few people ever read the Wiki and having it integrated like it is with Piefed would probably help.

    I agree that more admins with remote access would be good to have, and we have been working towards adding more (there are already more than one, who are not directly involved with slrpnk, but rather the mother project f-hub.org), but physical access will always be limited by the location (Azores) unless we move to an entirely different data-center (which in turn would make it hard for me to access the physical servers).

    • wit@lemmy.worldEnglish
      1·
      4 hours ago

      We have been very transparent about that and documented that in the wiki which is linked in the sidebar. But it seems few people ever read the Wiki and having it integrated like it is with Piefed would probably help.

      Oh ya. I knew about that, and I am fine with that. Though I think having it behind a link is bad UI. People will not read it haha… It should be presented on account creation, in my opinion. Just 1 sentence “This instance is ran on private hardware and may suffer some down time here and there” would suffice.

      • Kris@feddit.orgOPEnglish
        1·
        29 minutes ago

        Sure, that seems reasonable. We will add that when the instance is back online.

        If I forget, please remind me. For sure we will not just ignore you 😊